Last Updated: [15/11/2025]
At CardiologyMaster, we aim to deliver high-quality online cardiology education for medical students, physicians, and healthcare providers. Our products include:
- Online pre-recorded medical courses
- Live online teaching sessions
- Digital assessments and certification exams
No physical goods are sold through our platform.
This Cancellation & Refund Policy explains when refunds may be granted, how cancellation requests should be submitted, and the conditions under which refunds are not eligible.
- Eligibility for Refund
We offer refunds only within the first 24 hours from the time of purchasing a course or subscription.
To qualify for a refund:
- The request must be submitted within 24 hours of the original purchase.
- The reason for cancellation must be valid and outside the scope of our Terms & Conditions (e.g., duplicate payment, verified technical access issues).
- The subscriber must provide a screenshot of the approved payment, or a valid payment receipt.
After 24 hours, no refunds will be granted under any circumstances.
- Conditions That Make a Subscriber Ineligible for a Refund
Since our products are digital and immediately accessible, a refund will not be approved if any of the following conditions are met:
2.1 Course Access
A refund cannot be issued if our system shows that the subscriber has:
- Accessed or watched the course content, even partially
(verified through Google Analytics, tracking APIs, and internal monitoring systems)
- Opened or viewed downloadable materials
- Logged significant usage time on the platform
2.2 Assessment or Certification
Refunds are not eligible if the subscriber has:
- Started or completed any exam
- Received any certificate of completion
2.3 Policy Violations or Harmful Actions
Refunds will be denied if the subscriber has:
- Violated our Terms & Conditions
- Attempted fraudulent activity
- Caused harm or demonstrated suspicious activity affecting the website, content, or system security
- Data Collected During Registration and Usage
When a user registers or subscribes to CardiologyMaster:
- Personal information and account data are collected and stored securely.
- Real-time course watch data and engagement analytics are recorded.
- These data points are used to verify refund eligibility and detect misuse.
By registering, subscribers agree to the collection and verification of these analytics for security and compliance.
- How to Request a Cancellation or Refund
To request a refund within the 24-hour window, the subscriber must:
- Email our support team at: [insert support email]
- Include the following in the request:
- Full name and registered email
- Name of the purchased course
- Screenshot of the approved payment or payment receipt
- Detailed explanation of the valid reason for cancellation
- We will review the request by checking:
- Watch data and access logs
- Exam attempts
- Payment verification
- Compliance with Terms & Conditions
Requests missing documentation or submitted after 24 hours will be automatically rejected.
- How Refunds Are Processed
If the request is approved:
- Refunds will be issued back to the original payment method
- Processing may take 5–14 business days, depending on the bank or payment provider.
- The subscriber will receive a confirmation email once the refund is successfully initiated.
CardiologyMaster is not responsible for delays caused by banks, credit card issuers, or payment platforms.
- Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind
- Inability to use the course due to personal scheduling issues
- Failure to meet device or internet requirements
- Requests submitted after the 24-hour window
- Any case where system data indicates usage of course materials
- Acceptance of This Policy
By purchasing or accessing any of our online courses, the subscriber agrees to this Cancellation & Refund Policy and all terms described herein.
CardiologyMaster Support
Email: cardiologymasterinfo@gmail.com
Website: www.cardiologymaster.com
